Vayara AI Privacy Policy

Last Updated: [Insert Date]

Vayara AI (“we,” “us,” or “our”) provides AI-powered voice receptionists, automation services, and related business tools. We take privacy seriously and only collect the information necessary to deliver, maintain, and improve our services. This policy explains what we collect, why, and how we protect it.

1. Information We Collect

1.1 Google Account & Calendar Access

To connect your AI receptionist with your scheduling system, we may request access to your Google Account and Google Calendar.
This access is used solely to:

Read available time slots
Create, edit, or cancel appointments on your behalf
Sync booking information between Vayara AI and your calendar

We do not access your emails, contacts, Drive files, or anything unrelated to booking functions.

You may revoke calendar permissions at any time through your Google Account settings.

1.2 Phone Numbers & Call Forwarding

To provide call handling, outbound dialing, call routing, and forwarding features, we collect:

Your business phone number
Forwarding numbers you choose to connect
Caller IDs and call metadata generated through the system

This information is used only to enable proper routing, forwarding, and communication through your AI receptionist.

1.3 Form Submissions & Business Information

When you fill out forms on our website or onboarding documents, we may collect:

Name, email, phone number
Business type and operational details
Services you offer, script preferences, hours, policies
Any other information you voluntarily provide

This information is used exclusively to customize your AI receptionist, tailor automation, and optimize system performance for your business.

2. Who Has Access to Your Information

2.1 Strict Limited Access

All personal and business information you provide is accessible only to the founder of Vayara AI (Jack Bambalas) for setup, support, and customization purposes.

No third-party contractors, employees, or external individuals are given access to your data.

2.2 Third-Party Tools

We use secure third-party platforms (e.g., N8N, Vapi, Google Calendar API, telephony providers) to power parts of the system.
These tools only receive the minimum data required to operate and are governed by their own security measures.

We never sell, rent, or share your data with any unauthorized third party.

3. How We Use Your Information

We use collected data strictly to:

Build and customize your AI receptionist
Handle calls, messages, and appointment bookings
Integrate with your calendar and CRM (if provided)
Improve performance, accuracy, and reliability
Provide customer support and onboarding
Maintain system security and functionality

We do not use your information for advertising or resale purposes.

4. Data Security

We take data protection seriously. We use:

Encrypted connections (HTTPS/SSL)
Secure API authentication
Restricted internal access
Industry-standard security controls
Monitoring and logging for system integrity

Your data is never stored or transmitted in plain text.

5. Data Retention

We retain your information only as long as necessary to operate the service.
If you cancel your plan, you may request:

Full deletion of all stored data
Revocation of Google permissions
Removal of call logs and forwarding numbers

We honor all deletion requests within 7 business days.

6. Your Rights

You may:

Request a copy of your data
Ask for corrections
Revoke access (e.g., Google Calendar access)
Request deletion
Opt-out of communications

7. Changes to This Policy

We may update this Privacy Policy from time to time.
If major changes occur, we will notify you through email or platform updates.

8. Contact Us

For questions or concerns regarding privacy, data usage, or this policy, contact:
vayaraai@gmail.com